Complaint filed by | |
Complaint filed on | July 29th, 2025 |
Complaint filed against | Indigo |
- Text of Complaint by Seema Sreemon
my minor daughter aged 16 and 10 travelled with an adult aged 19, on 14th July 2025, for Indigo BOM to CNN .. the CRPF personnel who checks tickets and other identity proof at the entrance of the airport gate , harassed my daughter aged 16, he did not accept any identity proof documents submitted by my daughter, thiugh she submitted original Aadhar card. he forced her to download digiyatra app, which she is not eligible as she is a minor, he still did not believe that she is minor , and kept on insisting that she is an adult and the documents produced by her are fake. the argument went on for 15-20 mins. this is a mental harassment meted out by CRPF personnel. the date of travel was 14th July 2025, around 8:30 AM in the morning. She doesn’t recollect the name of the personnel but starts with A. I request to take necessary action on the personnel.

- Staff misbehave
- Wrong information of gate number