baggage support center not picking up phone

Our bags were not loaded on our flight from Munich this morning (midnight). We filed a report with the baggage support desk and were told to ring two numbers to get updates. Both numbers do not work as nobody has picked up since morning. We have no idea if our bags were loaded or not. They seem completely inefficient and clueless in managing delayed or missing baggage. Worst, they have the audacity to provide numbers that do not work.

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