Because of the rude counter lady my card did 2 lounge access

I had gone early to the lounge area then I gave the card to the person at the desk he swiped then he said come later at 9:30 I asked him for receipt he said no need then when I went later the lady not the guy . I told her everything then she said to show her the card then she swiped it and again it got used . It was because of the rush and the carelessness of the women. She did not hear me
My 1 free access is gone because of this type of system I want you to look into the cctv of 9:15 to 9:30 to see how she reacted I want my one free access

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