| Complaint filed by | |
| Complaint filed on | November 9th, 2025 |
| Complaint filed against | delhi indigo flight 6e395 |
- Text of Complaint by Mr Rajiv Pahwa
Dear Sir/Madam,
I am writing to express my extreme disappointment and frustration with the deficiency in service experienced by my family and me at Mumbai T2 Airport yesterday, (date), while traveling from Delhi to Mumbai on IndiGo Flight No. 6E395.
My sister-in-law, Mrs. Madhu Pahwa (74 years old), has undergone surgery on both her knees and requires assistance . Despite our prior expectations of receiving support, we were shocked to find no buggy or assistance available at the gate (Gate No. 43 or 44) upon deplaning. A buggy was parked nearby, but no driver was visible or available.
We were left with no option but to walk to the baggage belt (No. 11), which was quite distressing for my sister-in-law, given her medical condition. To our surprise, there was no buggy operating, nor was any personnel available to guide or assist us.
This experience reflects poorly on the airport’s commitment to providing accessible services to passengers. We urge you to investigate this matter and take necessary steps to ensure that such incidents do not recur.
We request that you:
1. Provide adequate buggy assistance at all gates, especially for passengers with disabilities or special needs.
2. Ensure that trained personnel are available to guide and assist passengers.
3. Review and enhance your accessibility services to meet international standards.
Our flight details:
– Flight No.: 6E395 / PNR NO Z2YJKL
– ETD: 9:00 PM (Delhi)
– ETA: 11:20 PM (Mumbai T2)
– Seat Nos.: 21D, 23C, and 22D
Passenger Details : Rajiv Pahwa,- Age 69, Sadhana Pahwa-Age 65, Madhu Pahwa – Age 74
We hope that you will take immediate action to address this issue and provide a better experience for passengers.
Thank you for your attention to this matter.
Sincerely,
Rajiv Pahwa
9821140504
