| Complaint filed by | |
| Complaint filed on | February 20th, 2025 |
| Complaint filed against | Mumbai airport terminal 2 |
- Text of Complaint by Virendra Singh
Dear Authorities,
I am writing to formally report a fraudulent auto fare charge that occurred on 18th February 2025 at Mumbai Airport (Terminal 1).
I arrived from Chennai via Akasa Airlines and checked out at approximately 4:15 PM. I proceeded to the auto stand, where my details—name, auto number, and destination (Gundavali Metro Station)—were recorded in the register around 4:25 PM.
The assigned auto driver, Chandan Kumar (as per payment receipt, mobile: 9128992330), refused to use the meter, claiming that payments were now online and meters were not used for airport rides. Upon reaching my destination (approximately 3 km), he demanded ₹360, justifying it by showing cab fares in the Uber app. When I questioned this, he insisted that it was a new rule. When I pointed out that I had traveled by auto, not a cab, he said I should pay the Uber Auto fare, which was ₹214 in the app.
Due to time constraints, I reluctantly paid ₹214, but later learned from another auto driver that no such rule exists, confirming this was a fraudulent practice.
I have attached my boarding pass and payment receipt as proof. Additionally, my entry in the auto register (second or third last line on the page) can be verified.
I request an investigation into this malpractice and necessary action against the driver and any others involved to prevent further exploitation of passengers.
Looking forward to your prompt response.
Best regards,
Virendra Singh
Honorary Animal Welfare Representative
Government of India
7727082123
virendra.singh1712@gmail.com
