Complaint filed by Viren
Complaint filed onJanuary 5th, 2025
Complaint filed against
    Text of Complaint by Viren

The entire Mumbai airport is poorly operated. The support staff handling passengers at arrival are the first people that passengers see on arrival . These staff members are representatives of the airport and the nation. The rude and disrespectful behavior of these passengers reflects a bad light on the nation. I am sure that this complaint will go unaddressed, because that’s how you and customer support team is , if we can free money why work?, right?, amazing attitude. Flight Details- PNR number -23CYG9 , arriving at 4:30am FZ445 , DXB-MUM . You can check the CCTV camera of that day (around 4am -5am, post immigration ) and check for a passenger sitting on a wheel chair after immigration for a very long time. The passenger has a pacemaker, catheter attached to him, coming to India in a fragile state , but why should the airport staff care?, right?. Highly negligent and careless attitude, maybe I was wrong thinking that India has improved. You all are a disgrace to the nation.

Disrespectful and irresponsible behavior of the staff supporting wheelchair passengers
Disrespectful and irresponsible behavior of the staff supporting wheelchair passengers

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