Complaint filed by | |
Complaint filed on | March 13th, 2023 |
Complaint filed against | chhatrapati shivaji international airport |
- Text of Complaint by Elaine toy
I’d like to complain about the condescending and unnecessary questioning by the security person at the checkpoint on the way to the departure entrance. I took an Uber to the international airport and this incident occurred around 10pm on 12th March. I was a single female passenger and was asked flight details and timings and had to show my flight details. I don’t this was necessary. I said my flight was at 1.40am. When he saw my flight details he’s asking me why I said 1.40am when it’s 1.45am. I had to ask what did 5 mins matter to him and he tells me I need to know what time I flight is. I felt threatened with him trying to show his authority. I understand if he’s just checking the car but I don’t think he needs to speak to passengers. Anyone can go to the airport and they should focus their attention on actual crime than harassing travellers,
- Poor arrival immigration service
- Immigration officers are very slow