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Indigo staff refused intake and buggy drivers refused to drop

Complaint filed by Pallavi Bondade
Complaint filed onMay 3rd, 2025
Complaint filed against Indiago
    Text of Complaint by Pallavi Bondade

I was refused by indigo airlines for getting in and buggy driver refused to drop me and I have diabetes mellitus and I was breathless and late for check in

Indigo staff refused intake and buggy drivers refused to drop
Indigo staff refused intake and buggy drivers refused to drop

  • ← Re: Valet Parking charged twice
  • I reached 40 minutes before departure still they did not allow me to go for boarding saying boarding gate is closed and I did not have boarding pass they did not give me boarding pass I told them that I have hand baggage only and i am with my son they refused me to give boarding pass and suggested to take a next flight , I told them I have another transport to take from Delhi which is already scheduled on given time getting late will lead to loss of money and time still they did not listen to me and forced me take another flight one hour later..and I had to pay extra 6000 for the same ,, I am a regular indigo flyer, travels 3 to 4 times every month for work purpose but I am facing a bad experience and non co operation from indigo. →

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Mumbai International Airport Pvt. Ltd Chhatrapati Shivaji Maharaj International Airport 1st Floor, Terminal 1 Santacruz East Mumbai – 400099 India.

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This site is a guide to Mumbai Airport which is also known as the Chhatrapati Shivaji International Airport (BOM)

Mumbai Airport Important Links

  • Bureau of Civil Aviation Security
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If you have any complaints and/ or suggestions to make regarding the Mumbai Airport, you may contact the Helpline. You will receive assistance and your complaint will be promptly attended to. Alternatively, you may post a complaint or a suggestion

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