Lack of help and responsibility from staff

A wheelchair was requested for my mom after disembarking the aircraft. The wheelchair was waiting at the door for her. However the staff did not help her into the wheelchair nor did they open the wheelchair up properly. They were more interested in have a group conversation than helping. This resulted in my mom falling and getting severely injured. Staff were not helpful after she fell. Medical assistance was required and we visited the hospital. As the days went by the injury became worse and yet to this date we are still under medical treatment for the lack of help and assistance of the staff at the airport. Incident occurred on the 15th of December 2023.

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