Complaint filed by Saji Thomas
Complaint filed onOctober 14th, 2025
Complaint filed against
    Text of Complaint by Saji Thomas

“To Whom It May Concern,

I’m writing to bring to your attention a frustrating issue in the boarding waiting room at Mumbai Airport . Despite the ample space, some passengers are reserving seats with their bags or personal belongings, preventing others from sitting.

This not only causes inconvenience but also creates a poor experience for fellow travelers. I kindly request that measures be taken to ensure seats are available for passengers to sit and wait comfortably.

Possible solutions could include:

– Clear signage reminding passengers to keep seats free
– Airport staff monitoring the area
– Encouraging passengers to be considerate

I hope you take this feedback seriously and take action to improve the waiting experience for all passengers.

Sincerely,
“Saji Thomas”
Passenger of Indigo airline travelling to Trivandrum.
Kind Regards

Stop people using chair to put bags in the boarding waiting room.
Stop people using chair to put bags in the boarding waiting room.

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