| Complaint filed by | |
| Complaint filed on | August 29th, 2024 |
| Complaint filed against | Indigo |
- Text of Complaint by Bharati
Dear Airport Authority/Customer Service Team
I hope this message finds you well. I am writing to raise a concern about an experience I recently had at Chhatrapati Shivaji Maharaj International Airport Terminal 2 in Mumbai. On August 13, 2024, I visited the airport to pick up my mother and parked in the designated parking lot. Unfortunately, I exceeded the parking time by a mere 30 seconds and was subsequently charged ₹250.
While I understand that parking fees are based on the duration of stay, being charged ₹250 for an overstay of only 30 seconds seems excessively harsh and unfair. When I inquired about this charge, I was informed that it is in line with the airport’s policy, which I find difficult to accept given the circumstances.
For your reference, here are the details of the incident:
– Date:** August 13, 2024
– Cashier: 118
– Receipt Number: 32527
– Time In: 13:14
– Time Out: 13:45
I can understand a charge for an overstay of a few minutes, but applying such a steep fee for just 30 seconds over the allotted time feels disproportionate. I believe it would be more reasonable to implement a policy that allows for a small grace period before additional charges are applied.
I kindly request that you review this matter
Thank you for your attention to this issue. I look forward to your response.
Best regards
