| Complaint filed by | |
| Complaint filed on | May 31st, 2025 |
| Complaint filed against | Lot airlines |
- Text of Complaint by Aleksandra Salicka
Good afternoon!
I am Polish citizen which was supposed to come to Mumbai by LOT Airlines (Flight number LO75) on 22th of April. Mumbai wasn’t my final destination because I was going to take another flight to Bangkok with IndiGo Airlines (Flight number 6E 1051). Unfortunately I missed both of my flights because staff member of LOT Airlines told me that I need to have e-visa to get a boarding pass. Layover between my first flight and second flight was 5 hours. I wanted to spend this time on airport to just come from one gate to another for next flight. Both my flights were from Terminal 2 so I didn’t needed to move to other Terminal or leave airport. On internet I read that if I’m spending less than 24 hours on my layover and I’m not leaving airport I don’t need visa to come to India.
Is it correct? Can you tell me if they acted right?
On my government website there is no information that I need to have it in this case
Sincerely,
Aleksandra Salicka.
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