| Complaint filed by | |
| Complaint filed on | May 20th, 2025 |
| Complaint filed against | Salam Air |
- Text of Complaint by Javed Khan
I hope this email finds you well. I am writing to formally lodge a complaint regarding an incident that occurred during my recent travel experience at Mumbai Airport.
At the check-in counter, I was compelled to opt for a priority bundle check-in service even though I was there more than 1.5hrs before Departure Time and counter was open but then also i was charged INR 2,500, despite not voluntarily choosing this option. The staff member involved did not provide a clear justification for this charge, as per him my hand luggage that is 5 kg supposed to be a hand bag not in trolly luggage and he wrongly charged and made the receipt of Priority boarding which is totally wrong that time I can easily reach to the flight with normal airport procedure unfortunately, I do not recall their name. However, I can provide the receipt issued at the time for your reference and further investigation.
While this incident was disappointing, I want to emphasize that I have always valued traveling with Salam Air, I trust you will address this matter seriously to ensure such situations are avoided in the future.
Kindly look into this issue and let me know the outcome at your earliest convenience. I would appreciate any steps taken to rectify this.
Thank you for your attention to this matter. I look forward to your prompt response.
*** Same complaint forwarded to Salam Air but until now no respond.
**Attachments:** Receipt
Best regards,
[Javed Abdul Kader Khan]
[Ref No. AT250031504 / Airline Ref : BAEOST]
Flight Date and Time: 10th May 2025 / 6:25 AM
Contact No. +91 9137116793 / +965 97191905
Email – Khan.javed0002@gmail.com
