FAQs ABOUT MUMBAI AIRPORT
Q. How busy is Mumbai airport?
A. The expected passenger traffic in FY 16-17 is 45.4 million. Mumbai Airport is one of the busiest airports in India and South Asia.
Q. Where is Mumbai Airport located?
A. CSIA operates domestic airlines – SpiceJet, IndiGo and GoAir from Terminal 1 located at Santacruz (E), Mumbai and the airlines Vistara, AirIndia and Jet Airways from Terminal 2 located at Sahar, Andheri (E), Mumbai. All the international operations are carried out from Terminal 2.
Q. How many cities does Mumbai Airport connect to?
A. As of April 2017, 44 different passenger airlines and 15 different freight airlines operate to 47 international destinations in total. On the domestic front, 7 different passenger airlines and 1 freight airline operate to 47 domestic destinations as a whole.
Q. How does one apply for a job at Mumbai Airport?
A. Interested applicants can check for current vacancies at http://mumbaiairport.in/jobs/ or send their application directly to staff@mumbaiairport.in
ARRIVALS
Q. What are the standard procedures that need to be completed on arrival in Mumbai?
A. International passengers – Upon arrival, a clearance from immigrations and customs is a must for all the passengers travelling internationally. There are seperate check points for both immigrations and customs.
All passengers of foreign nationality arriving in Mumbai will need to fill in the arrival card and present the same with a valid passport & visa at the immigration counter. It is mandatory that the passport has a validity of at least 6 months.
All Indian nationals arriving in Mumbai will need to clear immigrations by presenting the valid travel documents i.e. passport and visa.
Post clearance from immigrations and customs all the passengers may collect their respective baggage/s from the baggage hall and proceed towards the arrival exit.
Domestic passengers – On arrival, domestic passengers may collect their baggage/s from the baggage hall and proceed towards the arrival exit.
Q. Who all require a visa to enter India?
A. All foreign nationals entering India need a valid visa.
Q. Passengers from which countries can apply for VISA ON Arrival in Mumbai?
A. Tourist Visa On Arrival (TVOA) is available to nationals from Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cape Verde, Cayman Island, Chile, China, China- SAR Hongkong, China- SAR Macau, Colombia, Comoros, Cook Islands, Costa Rica, Cote d’lvoire, Croatia, Cuba, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Eritrea, Estonia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guyana, Haiti, Honduras, Hungary, Iceland, Indonesia, Ireland, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Malta, Marshall Islands, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Netherlands, New Zealand, Nicaragua, Niue Island, Norway, Oman, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Republic of Korea, Republic of Macedonia, Romania, Russia, Saint Christopher and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Turks & Caicos Island, Tuvalu, UAE, Ukraine, United Kingdom, Uruguay, USA, Vanuatu, Vatican City-Holy See, Venezuela, Vietnam., Zambia, Zimbabwe.
For further details please visit – indianvisaonline.gov.in/visa/
Q. What are the different duty free allowances for the passengers arriving via international flights in Mumbai?
A. All passengers arriving in India are eligible for duty free allowances. The rules for the allowance may vary according to the passenger’s duration of stay abroad, resident country and age.
For more details, please visit – mumbaicustoms3.gov.in
Q. What is the liquor duty free allowance for passengers arriving via international flights in Mumbai?
A. All passengers entering India are eligible for duty free liquor allowance. One can purchase up to 2 litres of wine or alcoholic beverages. For more details, please visit –mumbaicustoms3.gov.in
Q. What needs to be declared to the customs? How does one do it?
A. Passengers carrying any goods beyond the permissible limits will need to proceed towards the Red Channel and declare the goods to Customs.
Passengers with no goods to be declared, may proceed towards the Green Channel.
For more details, click here
Q. What goods fall under the ‘Dangerous’ category?
A. Articles or substances which are capable of posing a significant risk to health, safety, property or the environment are considered to be in the Dangerous goods category.
For more details, (click here)
Q. What are the protocols for carrying currency that one needs to adhere to while traveling internationally to/from Mumbai?
A. Passengers carrying foreign currency beyond value of USD 5000 or equivalent (in cash) or foreign exchange including currency of a total value of USD 10,000 or equivalent will need to declare this information to customs.
For more details, click here
Q. Where can one meet their guests post arrival in Mumbai?
A. One can meet their guests arriving from international destinations in Mumbai at the Meeters and Greeters area located at arrivals on level 2 at T2. Guest arriving in Mumbai from domestic destinations can be met at the arrivals exit at T1.
Q. Where can one book a cab / rent-a-car after arrival?
A. International passengers can book a pre- paid cab / rent-a-car from the transportation section located on level 1 at T2 post arrival.
Passengers arriving via domestic flights can book a pre- paid cab / rent-a-car on their way to arrival exit at T1.
For more details, click here
Q. On arrival, where can one make a hotel reservation from?
International passengers can book a hotel stay on arrival by visiting the hotel reservation desk located on level 1 at T2. Passengers arriving via domestic flights can book a hotel from the reservation counters on their way to arrival exit at T1.
Q. Where are the Money changer/Foreign Exchange counters located?
A. Terminal 2 – Money changer/Foreign Exchange counters are situated at departures (level 4), arrival (level 2) and Ground Transportation Lobby (level 1) at Terminal 2.
Terminal 1 – At Terminal 1, the counters are situated at the arrival and departure halls.
COMMERCIAL SERVICES
Q. Where are the ATMs located?
A. At MUMBAI AIRPORT, ATMs are available at both Terminal 1 and Terminal 2.
For more details please visit – www.csia.in/passenger/forex.aspx" "At CSIA, ATMs are available at both Domestic (1A,1,1C) and International terminal (T2).
For list of ATMs and their locations please visit – www.csia.in/passenger/banks-atms.aspx"
Q. What are the prohibited/restricted items for a hand/check-in baggage?
A. For detailed list of prohibited items, please visit – www.csia.in/pdf/prohibited_item_list.pdf
Q. Is there a left luggage facility (cloak room) available at CSIA? For how long can one leave their baggage at this facility?
A. The left luggage facility (cloak room) is available at Terminal 1 and Terminal (T2) at the arrival hall. Passengers may leave their luggage at these facilities for a period of maximum 90 days.
Q. What are the meet and assist services available at MUMBAI AIRPORT for passengers?
A. Pranaam GVK Guest Services for the passengers at MUMBAI AIRPORT provides complete assistance through the airport and airline processes.
Q. Which Spa services are available at Mumbai Airport?
A. Mumbai Airport has Spas to help the passengers replenish and rejuvenate from their travel fatigue.
Q. Is there a day/transit hotel facility avaiable at Mumbai Airport?
A. Yes, there is. Nestled within the airport at Level 1 of Terminal 2 is the transit hotel & lounge – Niranta. From lavish rooms to high speed WiFi, flight information display system, separate work area and sumptuous meal options, the Niranta Airport Transit Hotel offers it all.
Q. Where can I purchase an International SIM card from inside the airport?
A. For passengers travelling via Terminal T2 to international destinations, international SIM cards can be purchased from the Uniconnect counters located at departure level (level 4) and opposite boarding gate 69.
Q. Where can one obtain approvals for photography and filming at Mumbai Airport?
A. Media or non media organizations can contact CSIA Commercials Team for any photography and filming approvals.
FACILITIES AND SERVICES
Q. Where can one request for an infant stroller?
A. We recommend and request that you carry your personal infant stroller as they are subject to availability and offered on first cum first serve basis.
For any assistance, you may contact the Information Desks.
Q. Where are the Baby Care Rooms located at Mumbai Airport?
A. Baby Care Rooms are located at Terminal 1) and Terminal T2.
Q. Does Mumbai Airport have a prayer room?
A. Yes. Prayer rooms are available at Mumbai Airport’s International Terminal (T2) at level 4 & 3
Q. How can I connect to Wi-Fi at the airport? Is it free?
A. The entire airport is wi-fi enabled. Passengers can access the Wi-Fi after a brief registration process. For details on policies, costs and queries regarding any other assistance, you may contact the Information Desk.
Q. Does Mumbai Airport have a slumber zone?
Currently, there are no defined slumber zones at Mumbai Airport. However, there are comfortable seatings near the boarding gates.
Q. Where is the smoking zone located at Mumbai Airport?
A. There are designated smoking areas at both Domestic and International terminals.
Q. Is the airport equipped with sevices catering to passengers who have special needs?
A. The airport is equipped to cater to all kinds of passengers. There are ramps, user-friendly lifts and special toilets for passengers with special needs. Passengers requiring a wheelchair with assistance may inform the concerned airline at the time of reservations. For any other assistance, passengers may contact our Information Desks.
Q. Does Mumbai Airport have any shower facilities at the terminals?
A. Currently, Mumbai Airport does not have any such facility.
Q. Does Mumbai Airport have any porter services?
A. Currently, Mumbai Airport does not have any such facility but it provides Pranaam Guest Services which is a paid service and would look after your comfort at the airport.
Q. Where is the Medical Room located at Mumbai Airport?
A. The medical room at International Terminal (T2) is located near check-in island L at the departure level 4 and arrival corridor of the South West Pier at Level 2. The medical room at Domestic Terminal 1 is located in departure area next to check-in counter 1.
Q. Where is the Pharmacy located at Mumbai Airport?
A. Apollo Pharmacy at International Terminal operates from the Medical Room behind check-in island M at the departure level 4.
Apollo Pharmacy at Domestic Terminal is located in the departure area, Terminal 1 before the security check points.
Q. Post check-in, what benefits do the passengers travelling first class get at Mumbai Airport?
A. International passengers travelling first class can proceed towards dedicated security and immigrations through dedicated first class lanes post check-in at T2.
Q. Does Mumbai Airport have a cargo warehousing facility ? What are the charges?
A. Mumbai Airport does offer warehousing facility.
DEPARTURES
Q. Does Mumbai Airport offer an early check in facility?
A. Currently, Mumbai Airport does not have any such facility.
Q. What is the check-in baggage allowance?
A. As per the standard guidelines, passengers are permitted to carry 15 kgs and 30 kgs baggage when they travel to domestic and international sectors respectively. The check-in baggage allowance may vary for different airlines. Hence, it is recommended that the passengers consult the concerned airline for more details.
Q. What is the hand baggage allowance?
A. As per the standard guidelines, passengers are permitted to carry along one baggage not exceeding 7 kgs in the cabin with them. However, the cabin baggage allowance may vary for different airlines. Hence, it is recommended that the passengers consult the concerned airline for more details.
Q. How early can I check in for my flight?
A. The check-in time starts at least three hours before the departure time for any International flight and two hours prior for any Domestic flight. The check-in commencement time may vary by airline. Hence, it is recommended that the passengers consult the concerned airline for more details.
Q. Are pets allowed in public areas of Mumbai Airport?
A. Pets are not permitted in the public areas of the airport. Exceptions to this include Dogs in the service of statutory authorities, Guide Dogs accompanying persons with sight disability and animals which are to travel on, or unloaded from, an aircraft.
Q. What are the immigration requirements for a passenger of Indian and Foreign nationality?
A. Clearance from the immigration checkpoints is a must for all the passengers.
All passengers of foreign nationality need to produce valid travel documents i.e. passport and visa.
All Indian nationals have to complete an Embarkation Card and present valid travel documents i.e. passport and visa (if applicable) before proceeding for immigration clearance. It is mandatory that the passport has a validity of at least 6 months.
Q. What are the applicable restrictions for Liquids, Aerosols and Gels (LAGs)?
A. To protect travellers from the threat of liquid explosives, there are rules for taking liquids, aerosols and gels on flights. (I) Liquid, aerosol or gel products must be in containers of 100 millilitres or less. (2) The containers must be carried in one transparent, re-sealable plastic bag. Only one bag is allowed for each passenger. (3) Containers larger than 100 millilitres, even if only partially-filled, will not be allowed through the security screening point.
Q. What is the process for obtaining export certificate for precious jewellery(Jewellery, Gem stones, etc.)?
A. Passengers travelling with precious jewellery from Mumbai need to submit a certificate to customs while departing from Mumbai. This certificate needs can be obtained minimum 1 day in advance of your date of travel. The certificate will be issued by PCCCC – Precious Cargo Customs Clearance Centre, which is located at Bharat Diamond Bourse, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400051.
Contact No: 02226754000.
For more details please visit –
www.customsmumbaiairport.gov.in/forms/Content.aspx?LinkID=40
TRANSIT
Q. What are the transfer/transit processes for the passengers arriving from an international flight and connecting to a domestic flight?
A. On arrival, passengers are first expected to clear Immigrations and customs. Post the same they can proceed towards the baggage claim area.After collecting their luggage, transiting passengers should proceed towards the re-check counters located post customs towards the arrival hall (take a left turn).
Post checking in, passengers will be guided towards the Transit Holding Area. In case the domestic flight is within the International Terminal, passengers may take the elevator which will take them to the departure hall located at level 4.
In this, if the passenger is having an IndiGo, Go Air or SpiceJet flight, they need to be addressed with information such as going to Terminal 1 to catch the connecting flights. Air India & Jet Airways can check in from the same terminal itself & Vistara for operations from Terminal 2.
Q. Can a passenger exit the terminal while transiting?
A. To exit the terminal while in transit, passengers would need a valid transit visa.
For more details,please visit – indianvisaonline.gov.in/visa/
Q. If a transiting passenger has kept his/her medication in the check-in baggage, is there a way to retrieve it?
A. Transiting passengers are recommended to keep their medication as well as other essentials in the hand baggage with appropriate doctors prescriptions.
LOST AND FOUND
Q. How do passengers get to know about the recovery of their lost/left behind belongings in the aircraft or at the airport?
A. In case passengers have lost/left behind any articles in the aircraft, they may contact the concerned airline. For more details please visit – www.csia.in/flightinformation/domestic-airlines.aspx
In case passengers have lost/left behind any articles at the airport, they may contact the Lost and Found Desk.
Q. Whom should the lost items be handed over to, in case they are found by a passenger?
A. For safety reasons passengers are advised not to handle any unclaimed bag / items left inside an aircraft / airport directly.
In any such case, passengers are requested to immediately contact the airline staff on duty or the Terminal Manager.