Passenger Facilities

FACILITIES AT MUMBAI AIRPORT

Travelling with kids

Postal Services 

Prayer/Meditation Rooms 

Smoking Zones

Wi-fi

Telecommunication Services 

Parking facility and fees 

Medical Centre

Lost Luggage 

Left Luggage 

Special Assistance

Information Desk 

Forex 

Airline Ticketing Counters 

Baggage Trolleys

Banks and ATMs 

Baggage Wrapping

Valet Parking

Visitor Entry

Play Zone

LOUNGE/ Business Center

CHILD CARE ROOMS

Travelling with your young ones can be a challenge. We understand this and have specialized child care rooms available, so you can take care of your tiny tots in the same dotting way you always do. Parents can avail this facility to cater to their child’s needs such as feeding, changing diapers etc.

BABY STROLLERS

To make the best of your family travel experience at CSMIA, we also provide baby strollers, you may follow the below mentioned details to avail baby strollers when at the airport.

 

TERMINAL 1

Find Child Care rooms

• Opposite Gate 28
• At Pre Security Check Area II

For Baby Strollers

• Get in touch with the Duty Terminal Manager on 9833301318.

UNACCOMPANIED MINORS

Airlines provide assistance to unaccompanied children below 12 years. Airline staff takes responsibility of the minor post check-in until handing over to an authorized person at the destination.

TERMINAL 2

Find Child Care rooms

• Near check-in area, near South West Pier – Level 2 and after immigration, near core Duty Free area – Level 4

For Baby Strollers

Postal Services

Now, you can avail the facility of postal service even when travelling. You can visit the postal service counters located at the below mentioned locations for sending out important last minutes documents or letters.

• TERMINAL 1

• Opposite to Sahara Star Hotel

• TERMINAL 2

• At Exit – Arrivals

 

PRAYER/MEDITATION ROOMS

 

You need not compromise on the peace and tranquility you need to pray or meditate just because you have a hectic travel schedule. Take a moment and attain the much needed peace and quiet by availing the benefits of our Prayer / Meditation room. Unwind, relax or get in touch with your spiritual side.

Prayer/meditation rooms at the International Terminal:

• TERMINAL 2

International Departures – Pre immigration

• Level 3 (use the east & west escalator at the extreme ends of Level 4 – Departures)

International Departures – Post immigration

Domestic Departures – Post security

 

SMOKING ZONES

Mumbai Airport ensures a smoke free environment and has enclosed rooms / lounges to smoke. Passengers are encouraged to avail this facility if they want to smoke when at the airport. The locations of the smoking lounges are given below.

Find a smoking lounge at:

 

International Departures – Post immigration

Domestic Departures – Post Security Check

Arrivals

 

FREE WI-FI

Enjoy free WiFi service in both the public and transit areas of Mumbai Airport. Simply follow the steps below to start surfing.

• Select # Tatadocomo.
• Launch your internet browser (e.g Safari, Chrome, Internet Explorer) and key in a valid website address to access the login page.
• Select either “Free wifi” or “Premium WiFi access”.
  (Note: For WiFi access, you will require a local/ roaming number.)
• Next, input the password obtained via the following method:

Mobile Phone

• Enter your mobile number on the WiFi login page to receive a One-Time-Password via SMS.
• Key in the provided password in your internet browser to begin surfing.

*Mobile number need to be a active phone number on which you can receive text message. 

For free Wi-Fi access for Passengers without a SIM card or without international roaming facility

• Passenger can use Wi-Fi by seeking assistance at the information desks.
• After scanning documents viz. passport (international pax), driving license, PAN card, Aadhar Card, etc (domestic pax). This is a mandatory requirement from DoT [guidelines for the same are available at all information desks to be shared with pax if required.
• Input the password in the login page to begin surfing.
• For information on the location of the Airport Information Counters, click here

The passengers also have an option of availing paid Wi-Fi at nominal rates before expiry of complimentary Wi-Fi time by making an online payment

 

TELECOMMUNICATION SERVICES

At CSMIA, we have adequate number of payphones and International SIM card providers available for the convenience of our passengers. Anytime you find yourself without a phone, or whether you want to wane off charges when on International or domestic roaming, you may avail the payphone facility or get SIM cards from the SIM Card providers located at the below mentioned locations.

 

 Matrix
Matrix offers products such as Postpaid and Prepaid International SIM cards, add-on internet packs for using internet and applications on your mobile phones when abroad, data cards for laptop and iPads. 
Location – Level 4 SHA

Stayconnect
Stayconnect your Travel Mate offers affordable prices for Prepaid and Postpaid International SIM cards with voice and data bundle packs which fulfil your requirements to stay connected with family and friends while Travelling Abroad. 
Location -Level 4 SHA

 

PARKING FACILITY AND FEES

 

Mumbai Airport has a well planned car parking facility at both domestic as well as international terminals. Car parking areas are designated as per the convenience of the passengers. These car parking areas are well maintained and operational throughout the day. Specific pick up and drop off points are assigned across terminals. Frequent travellers can avail the monthly car parking pass. Two wheeler parking is also available at all terminals. 

The car parking capacity as per terminals is as follows:

Domestic Terminal (1) – 750 car slots
International Terminal (T2) – 1500 car slots. 

Premium park	Timings	Amount in Rs. (In General)	Amount in Rs. (In Premium)
4 Wheeler	0 – 30 mins	130	230
	30 mins – 120 mins	200	310
	120 mins – 180 mins	280	380
	180 mins – 240 mins	360	460
	Subsequent hr. (per hr. up to 8 hrs.)	130	150
	8 hrs. – 24 hrs.	1000	1200

 

• DOMESTIC TERMINAL

Premium park	Timings	Amount in Rs. (In General)	Amount in Rs. (In Premium)
4 Wheeler	0 – 30 mins	140	230
	30 mins – 120 mins	220	310
	120 mins – 180 mins	280	380
	180 mins – 240 mins	360	460
	Subsequent hr. per hour upto 8 hrs	130	150
	8 Hrs – 24 Hrs	1000	1200

 

MEDICAL CENTER

MEDICALCENTER 

Mumbai Airport fully equipped to look after your health and well-being. There are specialized Medical Inspection (MI) rooms, doctors and paramedics along with fully equipped ICU ambulances available at the airport to attend to any medical emergencies, 24/7. In case of any emergency, you may call our customer care number at +91 22 66850108 for further assistance. 

AMBULANCE FACILITY

For any medical emergencies, Mumbai Airport has made fully equipped ambulance with trained doctors available on the spot. Passengers can get in touch with the Terminal Manager or the Airport Contact Center for any medical emergencies. 

Medical Centers are located at: