Bad behaviour with a senior citizen by CISF and indigo

We are a family travelling with kids and senior citizen. Indigo 6E5008 today. Mumbai to Delhi today. 930 am flight. We reached airport by 820 am. Since gates close one hour prior, I requested the Indigo staff Rizwan to help me pass the line. Though we had a senior citizen, we did not take wheelchair which in hindsight we should have and then we would have got priority. Rizwan refused to help as though I don’t care if you miss your flight. Then we stand in queue which was extremely slow. When the number comes, we show our ID card on the mobile. So the CISF says that you get a print or download digilocker. Out of 5, only my mother did not have a hard copy. So they did not allow her. They had no manner to talk to an elderly lady. They were treating us like some beggars. Might I just inform that we are also from an affluent class. We were compelled to fly out of the domestic terminal due to last minute booking. After that, they made her run around to get digilocker or get a printout. So I requested then that even international airports allow on scanned ID card on phone. Which is the reason we dint know. He shouted on me for giving that opinion. Are these guys meant for public duty or harassment of public. Horrible experience for an Indigo and for mumbai cisf. The message pull have been communicated in a much civilized manner. Never will I travel Indigo or from a domestic airport. Atleast we won’t be treated like some road siders.

• ← Worst management in P4 Ola and Uber area
• Missing electronic Cablebox from checked in luggage. →