Complaint filed by | |
Complaint filed on | October 30th, 2023 |
Complaint filed against | Virgin Atlantic |
- Text of Complaint by Geraldine D'Rozario
I was flying with my daughters aged 13 and 10. They were searched individually without my presence behind a curtain. When I followed behind to accompany them. I was asked to get out by the security staff. I explained my child is a minor and I wanted to be present. The lady didn’t listen and insisted I left. I fully respect your rules as I myself work at Heathrow Airport. However, a minor has to have a parent present. This should apply everywhere.
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