Complaint filed by Vivashwan Chaudhary
Complaint filed onAugust 30th, 2022
Complaint filed against
    Text of Complaint by Vivashwan Chaudhary

I had purchased a liquor bottle from Heathrow Airport London Duty Free shop worth Rs.18,000. The bottle was sealed in the duty free bag when I was travelling from Mumbai International Airport terminal 2 on 29th August 2022 CISF officers on duty Krishna Gaurav and Manjeet Singh forcefully made me unseal my bottle and dispose it on the grounds that the sealed bag wasn’t transparent. They were not only rude but also harassed me in front of their other colleagues. They were both rude and shouting at me for raising my objection which I did politely. I have travelled to many airports all over the world and across India but I have never been subjected to such treatment by any official or made to dispose my duty free purchased bottle just because the sealed bag isn’t transparent. I almost missed my flight in the entire process. It was a pathetic experience to say the least and the event costed me a lot not just financially but mentally also. There is no way I can be compensated for all the harassment I had to go through.

CSIF forcefully made me dispose my duty free sealed liquor bottle
CSIF forcefully made me dispose my duty free sealed liquor bottle

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