| Complaint filed by | |
| Complaint filed on | October 2nd, 2024 |
| Complaint filed against | Not Applicable |
- Text of Complaint by Pawan Gupta
Dear Mumbai Airport Authority.
Terminal 2.
I am writing to bring to your attention the recurring issue of long waiting times for cab service pickup at the Terminal 2 arrivals area. The delays seem to be caused by the long queue of cabs waiting to enter the pickup zone, resulting in significant inconvenience for passengers.
This problem is particularly concerning for senior citizens, patients, and families with young children, who are more affected by the extended waiting times. The situation often becomes frustrating and uncomfortable, especially after a long flight.
I kindly request that you consider measures to streamline the process and reduce the waiting time for cabs, ensuring a smoother experience for all passengers.
Thank you for your attention to this matter, and I hope for a timely resolution.
- Complacent staff at Mumbai International airport
- Security check person insisting on printed boarding pass when I have a digiyatra boarding pass on my phone! And the phone is in the tray for screening!