Complaint filed by | |
Complaint filed on | February 7th, 2025 |
Complaint filed against | Lufthansa |
- Text of Complaint by Rashmi Rathee Amin
During security screening, sushmita mahante woke my 1 year old baby up forcibly and caused my baby to have a meltdown and issues with jetlag and time difference. Completely unethical behavior, poor customer service, and lack of empathy
Sushmita Mahante woke my 1 year old forcibly at 1 am

- Missing passport
- Restriction on number of normal batteries in hand luggage