| Complaint filed by | |
| Complaint filed on | March 13th, 2024 |
| Complaint filed against | Air India express |
- Text of Complaint by Mustafa Hakimuddin Mukadam
Flight Details: Air India Express
PNR: N8LUQN
Passenger: Hakimuddin Mukadam
Passenger: Shirin Mukadam
Route: BOM-SHJ 13 Feb 2024 (Flight IX251)
Route SHJ- BOM 12 Mar 2024 (Flight IX 254)
Wheelchair assistance was booked as both are senior citizen above 70 years of age – One is a heart patient and one is undergoing cancer treatment.
While departing Mumbai, wheel chairs were not available and the passengers had to wait for an hour, later only 1 wheel chair was provided and other passenger was asked to wait. Upon insisting later 2nd wheel chair was provided after much waiting.
On arrival at Mumbai airport, after much waiting only 1 wheel chair was provided and other passenger (Mr. Hakimuddin) had to walk all the distance although he is a heart patient and above 70 years of age.
This is appalling and such a horrid experience.
