| Report filed by | |
| Report filed on | August 29th, 2024 |
| Location where lost | Indigo domestic checkin terminal 2 Mumbai |
| Reward Expected/ Offered | No |
- Details of the item lost
ID Card Retained at Check-in Counter Terminal 2 Mumbai airport –
PNR No: S5Q34H BOM – CNN 18 Aug 2024 , around between 8 Am – 9. 15 AM
I am writing to report an issue that occurred during my check-in for Flight 6E 6087 (PNR No: S5Q34H) with IndiGo Airlines.
At the check-in counter, the IndiGo airline staff took my ID card for verification. Due to a jam on the conveyor belt, I was instructed by the staff to drop my bag at another counter where I had to stand in line. In the confusion, the staff at the counter did not return my ID card.
Unfortunately, I realized that my ID card was missing only after clearing security. The security officer advised me that if I went back to retrieve the ID, I might miss my flight. I immediately contacted IndiGo customer care and their ground staff, who assured me that the issue would be expedited before boarding. However, I did not receive my ID card.
received a message instructing me to submit a lost and found complaint.
Could you please assist me in locating my ID card and advise on the next steps to retrieve it?
Thank you for your assistance.
Sincerely,
Regena KP
9946533883
kpregena@gmail.com
