| Complaint filed by | |
| Complaint filed on | May 31st, 2025 |
| Complaint filed against | Mumbai airport t2 |
- Text of Complaint by Shubham Sadashiv Waghumbare
Dear Sir/Madam,
I hope this message finds you well.
I am a frequent traveler and have had the opportunity to visit multiple international airports. I must say, Mumbai International Airport stands out as one of the best in the world in terms of infrastructure, cleanliness, and efficiency. I truly appreciate the efforts your team has put into maintaining such high standards.
However, during my recent travels, I noticed an area that could use some improvement. The air circulation and ventilation in the P4 parking area seem to be quite limited, and there appears to be no air cooling system in place. This creates an uncomfortable experience, especially given Mumbai’s warm and humid climate.
As this is an international airport that represents India to travelers from around the world, ensuring comfort in all areas—including parking—can leave a strong and positive impression.
I kindly request you to look into this matter and consider improvements to the ventilation and air cooling in the P4 parking zone. Your continued commitment to excellence is highly appreciated.
Thank you for your attention, and I look forward to seeing further enhancements in the future.
Warm regards,
Shubham Waghumbare
- Purple Ameryst Cluster Crystal Seized upon second time going through TSA secrutity check
- Staff bad behaviour and rudely speaking
I would like to file an official complaint regarding the unacceptable behaviour and unfair pricing I experienced at the Shree Sai Car Travel counter at P4 Airport Parking on [30/11/2025] at around 9:47 AM.
When I approached the counter and asked the lady staff member about the fare from the airport to Malad West, she told me the cost was ₹1500 for one vehicle. I informed her that the online fare displayed was around ₹900, and requested an explanation for the higher price.
Instead of assisting politely, she responded rudely saying,
“Wahi se karke aana chahiye tha na, yaha aane ki zarurat kya thi.”
When I asked her not to use such language and to speak calmly with customers, she further said,
“Hum aise hi bolte hain, jamta hai to karo, nahi to jao.”
This behaviour is extremely unprofessional and unacceptable.
When I requested her to call the manager, she refused and said,
“Mera manager kyun aayega? Main baat kar rahi hoon.”
She even used abusive language during the conversation.
I was unable to note her name, but I have a photo of the counter taken at 9:47, which should help identify the staff member on duty at that time.
I request strict action against this staff member and the service provider for:
1. Overcharging customers
2. Rude and abusive behaviour
3. Refusing to escalate the issue to higher authority
Such conduct damages customer trust and spoils the reputation of airport services.
Please look into this matter urgently and take appropriate action.
I expect a written response regarding the steps taken.
Thank you.