Check-in bags lost at the airport for wheelchair bound passenger

My mother in law Dorothy Pal, age 63 was traveling earlier today alone (PNR – G79YQA). She was booked under wheelchair assistance which she had difficulty finding. At the check-in counter, she found wheelchair assistance briefly but then her check-in bags containing house keys and medicines were lost at the airport. She tried to get help from the airline staff during boarding who were unhelpful and didn’t help her find the bags. She finally boarded the flight but without her bags. Need a solution to connect them to Kolkata airport.

• ← Passengers are treated like dogs
• Rude behavior of Air India express staff at counter of mumbai airport. Keeping customers waiting for more than 1.5 hour. Making cabin bag as check-in bag and add charges for excess bagage as 5400/-.Mentally torture customers and taken unwanted excess luggage price. →