complaint against the air port authority for not allowing us to board the flight without our mistake

I Mrs.Raji Nair working with
Official Liquidator, High Court, Bombay reached the airport Terminal 2 at 1.10 p.m. for boarding my flight6E 6931,BOM-CCJ,1520-1705hrs,PNR-G6ZCNR,on 8th May 2024.it took almost half hour in the security check and we reached inside the airport around 1.32 and there we saw a big queue for baggage and boarding pass. As we didn’t find any staff to guide the passengers we stood in the long queue after wasting 10 minutes there one of the air port staff came and told us to move to a new queue there we stood 1.00 hr. to reach the counter again no announcement about the flights and no authorities was interested in making the passengers reach the flight in time as they were busy in their mobiles. After waiting for one hour when we reached the counter we saw two to three counters working and almost all the counters were empty .when we reached the counter it was almost 2.40 and the authority told us as its 2.40 and your boarding time was 2.30 u cannot proceeding further and you can go for rescheduled flights where you have to pay a minimal charges of Rs.2400/-and for that you have to go to counter one and enquire there. We didn’t get any help from that counter and when i asked the male authority (the one who is tall and well built)who was standing at the Counter 1 that we where not late to reach the air port so please help us he harshly told me that madam this is season time and you should reach two hrs. before. The so called authority may not be knowing if the flight is at 3.20 two hours before means the passenger should reach by 1.20 rite and we reached the air post at 1.10. The delay was from your side right from the first security check which took almost 20 to 25 min to send us inside. Secondly this is season time means what it is not passengers look out season time or non season time if it is the season time it is your duty to make arrangement accordingly its not passengers fault if the person reaches the air port in time. we lost our Rs 20,000/-without our fault who will give our money back the authority at counter one or any authorities who is responsible for this .Even we work for government we don’t give such excuses to our customers it is our duty to provide service or return back our money .And no one has given right to talk to ladies in such rudely manner when the passangers are tensed for cancelling their journey without their fault and loosing such a big amount. Will that authority will let go such an amount if this happens to him. I request you to refund my amount and warn the authorities to do there duty properly without blaming the passengers for no fault of their. OR else i will take the matter to court let the court decide.

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