| Complaint filed by | |
| Complaint filed on | October 11th, 2023 |
| Complaint filed against | Air India |
- Text of Complaint by DIVYAPRABHA P.G
My name is Divyaprabha. I am writing to formally report an incident of harassment that I experienced during my Air India flight AI 681 from Mumbai to Kochi on 10th October 2023(5:20pm arrival -7.25 pm departure) just before the takeoff .
The incident involved a passenger seated in 12C who, under the influence of alcohol, switched his seat to 12B with me (12A) and initiated an argument with no logic , regarding the seat’s location (window or aisle), the individual misbehaving, including inappropriate physical contact.I promptly reported the matter to the Air hostess in the flight. However, the only action taken was my relocation to a middle seat three, four rows ahead. Unfortunately, no measures were implemented against the harasser.Upon landing in Kochi, I reported the incident to the airport staffs and Air India office staff , which directed me to seek assistance from the police aid (just outside the airport ) and I was provided with this email address for filing a formal complaint from police officers .I kindly request you to consider this email as a formal complaint and initiate an investigation into the matter. The safety and well-being of passengers should be a top priority, and I believe a thorough examination of this incident is crucial.Please let me know if any additional information is required from my end to facilitate the investigation.
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