| Complaint filed by | |
| Complaint filed on | July 30th, 2026 |
| Complaint filed against | GSEC air services private limited |
- Text of Complaint by Mohit Mahajan
We had hired a prepaid taxi on 3rd April 2026 at around 11: 00 P.M. from Mumbai International Airport – GSEC AIR SERVICE Prepaid Taxi Counter. (MIAL to New Panvel)
The Taxi driver (a woman driver) at the time of boarding the taxi told that she will leave us only a Panvel Railway Station and any extra km over and above that will be chargeable. On enquiring about the charge she informed she started giving vague amounts that it can be 300 – 400 Rupees and night charge etc etc. We (myself and my brother) immediately decided that the best option is to avoid this taxi and we wont be going in that taxi to avoid any difficulties and harassment later on. We therefater immediately went to the GSEC AIR SERVICES Pre paid taxi counter and cancelled the ride. The woman cab driver also created a scene at the Pre Paid Taxi counter arguing with us and also the GSEC AIR SERVICE staff members .
Upon cancellation we were informed that the REFUND amount will be directly credited to my account, but as of now we have still not recd, the refund amount of INR 1281/-, nor any intimation has been recd.
Request to kindly help in refunding the amount of INR 1,281 as above.
- Urgent Grievance Regarding Excessive Delay at Mumbai Customs Leading to Missed Flight
- Service and attitude of staff