Complaint filed by | |
Complaint filed on | December 21st, 2024 |
Complaint filed against | Indigo security check |
- Text of Complaint by Wayne De Souza
Hi there,
I was treated poorly by security staff when I was attending my security check. I was declined for allowance of a weightlifting belt’s chain in my hand luggage.
When I had put it through Heathrow, a much larger bigger airport, I was allowed freely.
When questioning why my item was declined, I was given a dirty look and then told it was to be discarded and no other option was possible. I questioned again and then after being lied to I was told that I was allowed it to be put in to my check in luggage.
This miscommunication for 15 minutes from your staff member, caused me a delay. When I questioned him again, he grabbed my passport and boarding pass and told me to go back and put it in the check in without my consent.
When I arrived at check-in the lady told me I would miss my flight and therefore it had to be discarded.
Because of poor communication and rudeness of your staff member. I have now lost a huge sum of money as the belt I had bought was of expensive quality.
The staff told me to keep the belt without the chain, how am I expected to lift without the chain? Just have the belt around me falling off without allowance of having the weight attached?
I am requesting a sum for compensation of distress and damages caused by your staff member.
He without my consent took my belongings, was disrespectful and deceiving; and nearly costed my time when I was about to miss my flight.
To include to your staff member, he wore a black mask which wasn’t even over his nose, posing a health risk. This unprofessionalism will be recorded by me.
I am expecting a positive outcome and reply for this matter as I am not afraid to publicly shame this facility for bad conduct.
I am assuming he decided to act like this due to my inability to speak Hindi completely.
And I expect a necessary punishment for the staff member who decided to treat me poorly.

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