Complaint filed by Wayne De Souza
Complaint filed onDecember 21st, 2024
Complaint filed against
    Text of Complaint by Wayne De Souza

Hi there,

I was treated poorly by security staff when I was attending my security check. I was declined for allowance of a weightlifting belt’s chain in my hand luggage.

When I had put it through Heathrow, a much larger bigger airport, I was allowed freely.

When questioning why my item was declined, I was given a dirty look and then told it was to be discarded and no other option was possible. I questioned again and then after being lied to I was told that I was allowed it to be put in to my check in luggage.

This miscommunication for 15 minutes from your staff member, caused me a delay. When I questioned him again, he grabbed my passport and boarding pass and told me to go back and put it in the check in without my consent.

When I arrived at check-in the lady told me I would miss my flight and therefore it had to be discarded.

Because of poor communication and rudeness of your staff member. I have now lost a huge sum of money as the belt I had bought was of expensive quality.

The staff told me to keep the belt without the chain, how am I expected to lift without the chain? Just have the belt around me falling off without allowance of having the weight attached?

I am requesting a sum for compensation of distress and damages caused by your staff member.

He without my consent took my belongings, was disrespectful and deceiving; and nearly costed my time when I was about to miss my flight.

To include to your staff member, he wore a black mask which wasn’t even over his nose, posing a health risk. This unprofessionalism will be recorded by me.

I am expecting a positive outcome and reply for this matter as I am not afraid to publicly shame this facility for bad conduct.

I am assuming he decided to act like this due to my inability to speak Hindi completely.

And I expect a necessary punishment for the staff member who decided to treat me poorly.

Security staff misbehaviour and discrimination
Security staff misbehaviour and discrimination

Leave a Reply

Your email address will not be published. Required fields are marked *