Complaint filed by Rangnath Gondkar
Complaint filed onJune 19th, 2023
Complaint filed against
    Text of Complaint by Rangnath Gondkar

I was at Mumbai International Airport Terminal 2 on 17-Jun-23 and entered the airport at around 8/8:30 PM for flight to Munich via LH767 departing on 18-Jun-23 at 12:50 AM.
I completed myy baggage check-in and went through the security check. I had my laptop at this time. Thereafter I went to Gate 75 for boarding. I was taken out of queue at the boarding gate by airport staff and not allowed to board the flight stating that I had consumed alcohol. I was then escorted by airport staff and taken to an office, where I was interrogated, verbally and physically abused by a person in civil clothing. I was told that he is an ACP. I am attaching 1 image that shows an airport staff violently snatching away my mobile phone. When I left the airport and reached home, I realized that my laptop was missing. I have sent and email to csmia.lostproperty@adani.com.
Consumption of alcohol is not an offence in state of Maharashtra or at the Airport. I hold License from Maharashtra government to consume alcohol – Form F. L. X-C No 21521435797875E9. I did not misbehave with the airline staff (since I had not boarded the plane, or reached to the point where my boarding pass is scanned.) when I was asked by airport staff to move out of line and cornered for questioning at the gate. Below are my details:
Name: Gondkar, Rangnath Maruti
Passport: Z3566876
This is completely unprofessional and inappropriate behaviour. I still do not understand why I was verbally and physically abused? I would request a strict action on this matter and be informed what action has been taken.

Verbally & Physically Abused by Airport Staff

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