Subject: Formal Complaint Regarding Unfair Practices at Mumbai Airport Terminal 2 Airport Authority Name, I am writing to formally register a complaint regarding the recent changes in pick-up procedures at Mumbai Airport Terminal 2, specifically concerning the exorbitant fees imposed
Every single flight I take is delayed
I have taken 4 flights from T2 international and domestic terminal and all have been delayed at least an hour and many times more, thanks to atc not giving takeoff clearance. After incurring so many fees added to the flight
Pathetic service for economy class people
Very pathetic service from Airport services for economy class people. You are there because of people like us are travelling. But for very those people, you cannot help them to even carry there luggage. Only business class people who even
Denial Of Service By Airport Staff for a Handicapped Person
Sir My Name is Yogesh Kumar Dubey. I am a visually Impaired person with 100% Blindness. I was traveling from Mumbai to Lucknow on 4/09/2023 with Air Asia flight. My PNR is MY3FNH. I have a 2 year old child.
No adequate break time for bathroom staff
Needed a human moment at the Mumbai T2 washroom this morning and was disheartened to find a member of the cleaning staff seated inside the washroom eating her breakfast! Even though the area was clean (thanks to her!!), this place
Absolutely disgusting behaviour from the airport military security
I was disgusted by the military security staff on 11 April 2023 at 1am. I wanted to check into the hotel to be told i need to book by telephone and I’m not allowed into the hotel. I was travelling
International Terminal Toilets smell awful
The airport has been designed well and it’s good to see the improvements when I come through every year. The area that has NOT changed are the toilets. How hard is it to keep them smelling clean and fresh? Every
Non-availability of low cost water bottle kiosk in T-1 & T-2
All airports including DIAL is having kiosks for low cost water & other beverages for passengers. But the same is not available in Mumbai airport. One 750 ML water bottle in Mumbai airport costs Rs 110/- where as in Delhi
Mismanagement at security check in at Mumbai Airport 2
Since the new scanning automatic system has been implemented and domestic and international security checking combined, lots of waiting is to be done at security check in. Most of the time CISF personnel stand empty due to mismanagement at scanning.
Extremely unorganised immigration
The immigration process is extremely disorganised. It’s been 2 hours and we’re still in line. There is no system to this process nor any ventilation in this area. It is worse than being on a bus stop. As citizens of